Business Details
39 Years
experience
Your Trusted Source for Windows, Doors, and Conservatories in Essex
Concept Windows was established in 1987 as a family-run business, serving Essex, Middlesex, and surrounding areas. With over 30 years of experience, we specialise in the supply and installation of high-quality uPVC windows, doors, conservatories, and roofline products. Our team of more than 40 trained professionals prioritises precision engineering, technical excellence, and customer satisfaction, reflected in our 96% recommendation rate. We hold accreditations including FENSA, BBA, and Which? Trusted Traders, ensuring compliance with industry standards.Our commitment to innovation, security, and energy efficiency is demonstrated through products like the Ultion security lock and Kubu SmartLock. Operating from showrooms in Hornchurch and Edgware, we combine local expertise with nationwide supplier partnerships to deliver tailored home improvement solutions. Our dedication to quality is reinforced through continuous monitoring via customer feedback and adherence to health and safety regulations. We serve both domestic and commercial clients, including Ford Motor Company, schools, and private enterprises.
Services
uPVC Windows
Composite Doors
Conservatories
Roofline Products
Double Glazing
Tilt and Turn Windows
Sliding Sash Windows
Bi-Fold Doors
Flat Roofs
Fascias and Guttering
Details
- Year established: 1987
Highlights and features
- We have over 30 years of experience in the double glazing industry
- Our installations are FENSA registered for compliance and quality
- We are BBA accredited for technical excellence and product standards
- We offer a 5,000 security guarantee on composite doors
- We employ over 40 trained staff with expertise in home improvements
Associations and certifications
- FENSA
- British Board of Agrement (BBA)
- Which? Trusted Traders
- Secured By Design
- Ultraframe Approved Installer
- CE Markings
What people say
Professional and friendly team
High-quality installations
Excellent customer service
Clean and tidy work
Highly recommended
Services
uPVC Windows
Our uPVC windows combine energy efficiency, security, and aesthetic appeal, featuring advanced glazing options and a range of styles including casement, tilt-and-turn, and sliding sash designs. Tailored to meet exact measurements, they enhance property value while reducing heat loss. Precision engineering ensures durability and low maintenance for long-term satisfaction.
Composite Doors
Composite doors offer superior security with reinforced frames and Ultion locks, backed by a 5,000 guarantee. Available in custom colours and finishes, they provide thermal efficiency and durability. Installation by certified professionals ensures seamless integration with existing structures, enhancing both safety and curb appeal.
Conservatories
We design and install bespoke conservatories, including Victorian, Edwardian, and lean-to styles, using Ultraframe systems with BBA-approved roofs. These spaces maximise natural light and can be tailored with heating, ventilation, and electrical solutions. Our team ensures compliance with planning permissions and building regulations for hassle-free extensions.
Roofline Products
Our roofline solutions include durable fascias, soffits, and guttering systems that protect properties from water damage while enhancing exterior aesthetics. Manufactured to high standards, they require minimal maintenance and are installed by skilled technicians to ensure longevity and weather resistance.
Double Glazing
Double glazing installations improve thermal insulation, reduce noise pollution, and increase property security. We use CE-marked components and advanced sealing techniques to deliver long-lasting performance. Upgrading to our double glazing can lower energy bills and contribute to a greener environment through reduced carbon emissions.
Questions
Are your installations FENSA registered?
Yes, all our window and door installations are FENSA registered, ensuring compliance with UK building regulations.
Do you offer a warranty on products?
Yes, we provide guarantees on all installations, including a £5,000 security guarantee on composite doors.
What areas do you cover?
We operate throughout Essex, Middlesex, and surrounding areas, including Hornchurch, Edgware, and Romford.
Can I visit a showroom?
Yes, we have showrooms in Hornchurch, Essex, and Edgware, Middlesex, showcasing our full product range.
Are your products energy efficient?
Yes, our uPVC windows and doors meet high energy efficiency standards, reducing heat loss and carbon footprints.
Do you offer financing options?
Yes, we provide flexible payment plans to help customers manage the cost of home improvements.
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Reviews (5)
Jess Murray
Sep 23, 2021
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Have recently had a ultraframe conservatory build by Concept, very happy with the results, Gary and all the guys who came to undertake work were great and very good to work with with and have done a fine job, the finish was excellent and the quote was very competitive. Would highly recommend.
Adam Wilde
May 27, 2019
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Fantastic company to work with. They really know their products and offer an excellent service. Highly recommended.
Sazami Walbury
Jan 02, 2019
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Company description says no pushy salesmen. Had someone come to give us a quote and they told us there was a sale on that ended that day and that we had to sign a contract then and there and pay a deposit to secure the price. After advising twice that we weren't planning on making a decision that day so please give us the standard price quote we still only received the discounted price that had to be paid that day. Advised we'd already received a cheaper quote so would likely go with them (but they insisted we sign the contract in case we changed our mind). Next morning received 3 missed calls within 20 minutes to find out why we hadn't paid our deposit. Definitely think we dodged a bullet by going with someone else
Tony Silverston
Oct 30, 2017
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Having been very pleased with the workmanship I recommended them to my son and as below the original appointment was delayed and then supplied a different window to the one on the specification. The installation ran late that caused problems with the builders who had to come back to finish decorating and they are now discussing more money because window spec was different then the one supplied and this claim continues between the two of them. I awarded two stars because workmanship is good but found customer service poor
Leszek Peiris
May 31, 2013
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This company has the worst customer service I have ever experienced! After they confirmed a fitting date, they called on the day and said they could not attend. Then when they finally called back and gave me another date they turned up with only half the order stating the other window had not even been ordered! After finally getting thought to some one that could "help" they said they would call me back.
After waiting half a day I called them back and they informed me that they don't have a date for the fitting of the other window. No form of compensation offered for me losing 3 days of pay waiting for them to fit the windows, and a very forced apology was eventually made. I would not recommend using this company if you have any sense.
After waiting half a day I called them back and they informed me that they don't have a date for the fitting of the other window. No form of compensation offered for me losing 3 days of pay waiting for them to fit the windows, and a very forced apology was eventually made. I would not recommend using this company if you have any sense.
